Up to 30 days from day order is shipped - PetWholesaleOutlet offers the following Returns Policy: To Return Merchandise. If you need to return merchandise, please indicate what items you are returning, the reason for the return and what action you would like us to take. Mail to: Pet Wholesale Outlet,  Attn: Returns 16 Glen Circle Seymour, CT 06483. After 30 days a store credit will be issued. Restrictions: We regret that Jewelry, personalized items, diapers, pads, books, videos and grooming supplies cannot be returned unless there is a defect in workmanship. Did your order arrive damaged? All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a shipment, notify us immediately by email at customerservice@petwholesaleoutlet.com. Do not dispose of original shipping cartons or the damaged merchandise, as examination by USPS inspectors may be necessary. If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us. In a Motor Freight truck shipment, notfiy the carrier immediately and then email us at customerservice@petwholesaleoutlet.com.

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